AWARDS AND INDUSTRY RECOGNITION

2024

UK’S BEST WORKPLACES 

WE’RE PROUD TO HAVE BEEN RECOGNISED ONCE AGAIN AS A GREAT PLACE TO WORK

We are pleased to announce that we have been named in the Great Place To Work UK 2024 list as one of the Best Workplaces in the Financial Services & Insurance industry.

UK National contact centre awards 2024 

Change & Innovation Team (Homeprotect & Concentrix)           

Nominations are invited from teams who are focused on delivering change to the contact centre and have implemented a key change programme in the last two years. This may include a small yet impactful change, business readiness, process improvement and continuous improvement initiatives, through to major transformation projects. The team, which may be a project team with representatives from across the business, will be working closely with the contact centre leadership team to understand how to improve the customer and/or colleague experience and will be able to demonstrate the approach that they have taken to identifying issues and deploying solutions, along with the results that have been realised.

UK National contact centre awards 2024 

Most Effective Way of Working          

Nominations are invited from organisations that can demonstrate that their approach to working is delivering for the contact centre. Judges will be looking for organisations that have successfully found a way of working that considers the needs of colleagues balanced with the needs of the business. This may be a flexible working model and/or a hybrid working approach. Nominating organisations will be able to demonstrate how they recruit, retain and engage colleagues, how they manage performance, how technology is supporting their model, and the impact on the customer experience. The nomination will be able to show the benefits being realised across efficiency and effectiveness, customer and colleague experience, with a great culture and a strong performance across key performance indicators.

UK National contact centre awards 2024 

Change Maker (Kennedy Round, Head of Operational Change)      

Nominees will have driven change and innovation across their contact centre operation or the wider organisation in the last 12 months. They will manage a project team either within the contact centre operation or with representatives from many areas of the business to deliver business improvement. They will be able to demonstrate a robust methodology for identifying, prioritising, implementing, and monitoring business improvements and be able to demonstrate clear examples of improvements that have been delivered and the impacts realised across colleague, customer and business performance metrics. 

CCA Global excellence awards 2024 

Excellence in Business process Outsourcing

Over the last 18 months we’ve been working closely with our partner Concentrix to transform the experience we deliver to our customers. 

European contact centre and customer service awards 2024 

Most Effective Improvement Initiative

In partnership with Concentrix.

UK Customer Experience Awards 2024

Shortlisted in two categories in Finacial services:

• Best Use of Customer Insight
• Customers at the Heart of Everything 

The Drum awards marketing EMEA 2024 

We are proud to have been a Finalist for The Drum Marketing EMEA Awards 2024 in the “Search” category, which recognise how we’ve driven sales and customer lifetimes value through PPC.  

2023

UK’S BEST WORKPLACES 

WE’RE PROUD TO HAVE BEEN RECOGNISED ONCE AGAIN AS A GREAT PLACE TO WORK®          

2022

UK’S BEST WORKPLACES 

WE’RE PROUD TO HAVE BEEN RECOGNISED ONCE AGAIN AS A GREAT PLACE TO WORK®          

FINALIST – PROPERTY REPORTER AWARDS

We were recognised as one of the best providers of Landlord Insurance by the Property Insurance Awards.

2021

WINNER – FINDER.COM HOME INSURANCE INNOVATION AWARD

Our specialist non-standard home insurance has won the Finder.com award for Home Insurance Innovation in 2021.

UK’S BEST WORKPLACES (MEDIUM SIZED COMPANIES)

We’re proud to have been recognised by Great Place to Work® as one of the UK’s Best Workplaces™️ for a third year running.

UK’S BEST WORKPLACES FOR WELLBEING

We’re proud to have been recognised as a centre of Excellence in Wellbeing by Great Place to Work® for the second time.

2020

UK’S BEST WORKPLACES (MEDIUM SIZED COMPANIES)

We’re proud to have been recognised by Great Place to Work® as one of the UK’s Best Workplaces™️ for a second year running.

2019

UK’S BEST WORKPLACES (MEDIUM SIZED COMPANIES)

We’re proud to have been recognised by Great Place to Work® as one of the UK’s Best Workplaces™️.

WINNER – INSURANCE TIMES TECHNOLOGY AWARDS
“TECHNOLOGY INNOVATION OF THE YEAR”

This award was for our rating engine which allows us to deploy machine learning models in a live environment across risk and retail pricing – this means we can provide a price for 98% of customers online, rather than them having to call.

UK’S BEST WORKPLACES FOR WELLBEING

We’re proud to have been recognised as a centre of Excellence in Wellbeing by Great Place to Work®

This award focuses on: work environment; financial security; mental and physical health; inter-personal relationships; work life balance and fulfilment.

UK’S BEST WORKPLACES IN TECH (MEDIUM SIZED COMPANIES)

We’re proud to have been recognised as a centre of Excellence in Tech by Great Place to Work®

2013

WINNER – INSURANCE TIMES TECHNOLOGY AWARDS
AWARDED “MOST INNOVATIVE USE OF DATA”

The use of data we were awarded for is our innovative ‘Neptune’ project, which allows us to accurately rate properties in flood-prone areas at an individual dwelling level – and this is important as we are unique in this approach compared to every other home insurance provider in the UK. The judges’ decision was unanimous.

• WINNER (SILVER) – TRANSFORM AWARDS: BEST REBRAND IN THE FINANCIAL SECTOR
• WINNER (BRONZE) – TRANSFORM AWARDS: BEST CREATIVE STRATEGY
• FINALIST – BRITISH INSURANCE AWARDS: E-BUSINESS AWARD
• FINALIST – UK BROKER AWARDS: MARKETING INITIATIVE OF THE YEAR
• FINALIST – UK BROKER AWARDS: INNOVATION AWARD
• FINALIST – INSURANCE TIMES AWARDS: BROKER INNOVATION OF THE YEAR AWARD
• FINALIST – ECOMMERCE AWARDS
• FINALIST – INSURANCE TECHNOLOGY AWARDS

2011

WINNER – UK BROKER AWARDS

Winner of the E-business Award, our success here was a joint initiative with comparison site giant, Confused.com. We worked closely with them to help them develop their home insurance service to cater for so-called ‘hard to insure’ circumstances, such as a history of flooding or subsidence, unoccupied property, home business use and customer eligibility situations such as unspent criminal convictions, bankruptcy and an adverse claims history.

The initiative enabled Homeprotect to return accurate home insurance quotes to Confused.com customers for each of these specialist circumstances. Launched in late February 2010, we are still the only home insurance provider catering for these customers – testament to our unique, online service.

FINALIST – BRITISH INSURANCE AWARDS

Finalist in the Business Transformation Deal of the Year category, our nomination here was also in respect to the joint initiative we undertook with Confused.com. Whilst we won at the UK Broker Awards we had to settle for a finalist nomination at the British Insurance Awards. Still, you can’t win them all!

FINALIST – INSURANCE TIMES AWARDS

Finalist in the Broker Innovation of the Year category, the Insurance Times Awards were the third time we were recognised by the industry for the success of our joint initiative with Confused.com. The key factor underpinning all our nominations this year is that people in specialist, or ‘hard to insure’ circumstances had for years been very limited in their options when it came to home insurance. By taking our unique online service to the masses via one of the most popular comparison sites, we had afforded these customers the opportunity to complete their home insurance purchase online – a convenience they have simply not had access to previously.

2010

WINNER – BRITISH INSURANCE AWARDS

Winner of the Broking Initiative of the Year category, our success was in recognition of the unique, online home insurance service we launched on homeprotect.co.uk to help people in ‘hard to insure’ circumstances. This includes five million people in the UK with criminal convictions, four million people with properties at risk of subsidence, two million people working from home and two million people situated in flood plains.

Prior to the launch of our service, these people – who account for a massive 15% of the overall home insurance market – had very limited options when it came to buying their insurance, typically having to go to a broker and enduring a lengthy, offline purchase experience. Our unique online service gave them access to affordable home insurance cover and an immediacy of service they had never previously been able to enjoy.

FINALIST – INSURANCE TIMES AWARDS

Finalist in the Broker Innovation of the Year category, our nomination was another acknowledgement of our unique, online service for people in so-called ‘hard to insure’ or specialist home insurance circumstances. We didn’t win but a fun night was had at the awards in Battersea Park, London so that provided some small consolation!